Frequently Asked Questions
Everything you need to know about your Valfré order.
When will my order ship?
Most orders are processed and shipped within 2-3 business days. During collection launches or holiday periods, processing may take up to 5 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that sale items and accessories are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I care for my Valfré apparel?
To keep your pieces looking their best, we recommend machine washing on a cold, gentle cycle and hanging to dry. Always check the specific care label inside your garment.
Can I change or cancel my order?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Afterpay.